Innovating for Dollars: AI / ML / Deep Learning / Cognitive for Financial Institutions

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When Letterman was still hosting the Late Show, from time to time he’d say: “And if all THAT weren’t enough…and by golly, don’t you think it ought to be,” and would go on to mention something else that was noteworthy about the show or a guest.

Bear with me, I’ll go back to that in a moment, and it will tie into our discussion…which is about AI. AI is forecast to drive GDP gains of $15.7 trillion globally by 2030.* No organization can afford to miss out on its share of those trillions in opportunity. Adoption is low thus far, however. In Stratecast’s 2017 Big Data and Analytics Survey, only 20% of organizations said they are considering, planning, implementing, or using it. We think one part of it is market confusion; another is organizations not seeing the link between AI and revenue—both growth and retention.

Let’s first dispel some confusion surrounding AI. My practice analyzes big data and analytics (BDA), and here is where AI fits at a functional level: the Business Process and Strategic Analytics (BPSA) area of the BDA market. BPSA represents about one-quarter of the overall BDA market, which we assessed at more than $53 billion in 2017, and which we forecast to grow to nearly $68 billion by 2019.

Now let’s talk about other linkages between AI and money. Ever heard of Alexa and Siri? Amazon? Facebook, Google, Netflix, Tesla, and Uber? These and a multitude of others are making money right now by applying AI to their businesses. But wait, you say, what about financial institutions? Well, how about one of the largest online financial trading services in the world? It has used AI to reduce support costs by 80%. Or consider how, with hundreds of forms and more than 350 online apps, associates at a top-10 Wall Street investment firm were spending an average of 20–30 minutes looking for each form or app. The firm is now saving an estimated $32 million annually by applying AI to those and related processes. Even these examples, however, reflect a financial services market that is only beginning to scratch the surface of all the ways AI can benefit financial institutions. Customer-facing applications of AI include learning customer patterns and motivations to help guide them toward better financial decisions. In the back office, AI can, similarly, guide a financial institution’s own investment decisions. AI can automate tasks in many areas including underwriting, reconciliation, the development of risk models, and basic handling of incoming data and queries.

Sounds good, right? But delivering on the promise of AI requires a vision for applying smart analytics to the business. Nowhere is that concept more fitting than when talking about Tableau. Tableau provides the foundation underpinning the adoption of new and emerging technologies with an enterprise platform that covers all the bases in governance and security to help financial service companies guard against security breaches and ensure privacy compliance. Tableau offers rapid performance against massive datasets, an effect now accelerated by Hyper, its fast main-memory database system designed for simultaneous OLTP and OLAP processing (transactions and analysis in a single system) without compromising performance. Powerful, self-service analytics drive innovation, encouraging employees to discover opportunities for new products and services, contributing to customer and revenue growth—and enabling them to quickly run scenarios to assess the impacts of new business models such as blockchain.

Back to Letterman: “And if all THAT weren’t enough…and by golly, don’t you think it ought to be,” Tableau also has a vision for smart analytics that transcends AI-supporting BDA firepower with some pretty impressive AI building blocks. On the NL front, Tableau acquired Cleargraph and is combining Cleargraph’s NLP capabilities with Tableau’s existing Eviza natural language interface; and the company has partnerships with Automated Insights and Narrative Science to add NLG capabilities to the mix. In development are Tableau’s new Recommendations Engine, which will enable discovery, help users reuse the work of others, and leverage knowledge of their communities; Model Automation, which will offer smart defaults, saving time and providing ease of use; and Automated Discovery, to help customers discover hidden insights and answer more complex questions.

Planning on revenue growth? Failure to harness the power of AI could be a showstopper. Tableau has the content and the connections to ensure that the show will go on.

*PwC, AI to drive GDP gains of $15.7 trillion with productivity, personalization improvements, available here

Manic like Zuckerberg but without the billion$

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I now have three favorite movies. In no particular order, they are:

The Breakfast Club. “Brian, this is a very nutritious lunch. All the food groups are represented.” Or: “So it’s sort of social. De-men-ted-and-sad, but social.” Classic. A million great moments. Like Lord of the Flies, but hip and with less bloodshed.

The original Rollerball, a William Harrison screenplay produced and directed by Norman Jewison in 1975, is set in a future where national borders and governments have disappeared, and the world is ruled by corporations in megalopolises such as ‘Houston: Energy City’ and ‘Chicago: Food City.’ Mankind has long since abandoned military war, more recently endured a series of Corporate Wars and has now coalesced around an ultra-violent sport that has taken the place of all war.* Continue reading

Can uXeeMe Now?

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I’m on Klout, which purports to assess a company’s or individual’s “social capital” by the networks they belong to and the interactions they generate in those networks. You may be there, too. It’s a pretty good platform and I like the way it incorporates elements of other networks, such as importing the lists I’ve created on Twitter. Yet a new social media friend, Nate Riggs (@nateriggs), has shown how Klout can be gamed to artificially inflate one’s score. More broadly, right now Klout only lets one connect a handful of social networks (currently 12)–including some that are of marginal importance, and I can only guess are on the roster due to relationships between principals and organizations. So while there is no doubt it has some use as a social media indicator, I question its ability to fully assess and quantify one’s social capital. Continue reading

My pilgrimage to the musical motherland: U2

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…and other dispatches from Dublin during Management World 2011

Aye and Begorrah. The week I traveled to Ireland, President Obama did as well. Honestly not sure why he did not consult with me to sync up schedules…at any rate, the big news of the week for me professionally was attending an event-within-an-event, featuring the team I lead at Stratecast, at the world’s largest IT show for the communications industry. The Innovation Spotlight at Management World 2011 was built around the Rat Pack/10 to Watch report our team publishes each year identifying and analyzing the market’s hottest emerging companies. Check out some great videos from the event here.

Management World (MW) was chock-full of meetings each day plus working breakfasts and dinners, but in a few brief free moments I was able to snap a decent pictorial’s worth of pertinent pix. Continue reading

An OSS Observation

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When industry observers compile listings of the most influential people in the technology markets, when organizers seek out the captains of computing, the titans of telecom, the biggest of the kahunas to give keynote addresses at industry events, some familiar names often adorn the dais. Bill Gates (alone and sometimes featured with the world’s best-known investor, Warren Buffett). Scott McNealy. John Chambers. The seemingly always-acquisition-minded and occasionally combative Larry Ellison. Pat Russo, longtime top executive at Lucent Technologies who now sits atop global hardware, software and services colossus Alcatel-Lucent. Ed Whitacre, long-standing head of SBC Communications and then at the helm of the reinvigorated AT&T before turning over the keys in mid-2007 to Randall L. Stephenson. Continue reading