Hello again. TM Forum, the world’s leading industry group/consortium on all things network management, published a little piece I did on what mobile and website operators (everyone from AT&T, Verizon and Telecom Italia Mobile to Amazon.com) are doing to see not just that their own networks and sites are “up” but what WE are experiencing as users, and how to fix it. The piece appears in the Forum’s Inside Leadership newsletter; invite you to read more if you like here. Continue reading
Telecom Italia
A New Year’s resolution for Verizon and AT&T
StandardIt’s a simple one, really: Spend a few zillion less on attack ads against each other and more on building out and resolving issues in your networks and with your handsets. That way the vast majority of the U.S. that uses one of the two services, AT&T and Verizon top executives and their multimillion-dollar Madison Avenue pitchmen and women included, can endure fewer dropped calls and enjoy more actual coverage in more areas, not just on those cute little red/orange/blue-splotched “coverage maps” in the TV spots but in real life. Continue reading