TM Forum publishes my “Let’s Make it a Good (Mobile and Web) Experience”

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Hello again. TM Forum, the world’s leading industry group/consortium on all things network management, published a little piece I did on what mobile and website operators (everyone from AT&T, Verizon and Telecom Italia Mobile to Amazon.com) are doing to see not just that their own networks and sites are “up” but what WE are experiencing as users, and how to fix it. The piece appears in the Forum’s Inside Leadership newsletter; invite you to read more if you like here. Continue reading

Is Facebook the new email?

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We’ve certainly discussed the pros, cons and security angles around Facebook here and here, and as promised we’ve been adding useful links to one of these, our Facebook Privacy page. Worth mentioning in passing but today I’m thinking more of another entry, Is Social Media Really Bankable, that cited examples of how some of the largest companies in the world—and maybe yours—are starting to leverage social media to build their businesses.

Bloggers normally look outward for suitable subject matter, but in this case my own tendencies have caused me to question whether we’re part of a larger trend. Continue reading

Mobile advertising is on the move

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This blog entry also appears here

Ty Wang, senior director of product marketing for service delivery solutions at Oracle, posted an entry on the Open Communication Blog at Billing & OSS World touting a Gartner forecast that mobile advertising will generate billions of dollars in revenue by the year 2013. Ty asked a great question, in effect, these figures sound great, but what if anything is really happening in the market? Who’s doing this? As the animated hologram told Will Smith’s character in the movie I, Robot: “THAT, detective, is the right question.” Some big (and small) players are making important things happen that are building the foundation for that promised market growth. Continue reading